Is Facebook Worth The Hassle?

We all take care of our cars with the typical maintenance issues; oil change, flat tire, brakes, etc.  And then there are sometimes where we need to address some bigger and more serious problems; leaks, belts, electrical, and much more.

In regards to a bigger problem, such as a radiator leak on a Friday evening, where does one find an auto service repair store on a Saturday...affordable...trustworthy...and has your parts?  A better question is, how do you search for an auto service repair store?  Since I was fortunate to have this happen to me a few days ago, I thought it would be appropriate to share my story.

Here is the Where and the How options:

Yellow Pages - not in our home or business these days; who wants to call all over the community?
Newspaper - no more delivery at our house; stopped reading old news 10 years ago
Direct Mail - not too much promotion here; currently receive car dealerships advertising their services
Internet - the only timely way to find anything; Google search 'tampa auto care services' and voilà

Along with the basic keyword search, a shopper receives multiple choices in the community.  This is how business is done today, right?  Absolutely! 

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I clicked on three automotive websites who appeared to be a trusted brand, open on Saturday and have the necessary parts for a 9-year old BMW.  This is where the fun begins for a shopper, and that is trying to locate pertinent information (value and service) fast (right now, not Monday) on a website full links from tires to services to parts (like looking for Waldo).  The three companies were Firestone, Pep Boys and Sears.

Please allow me to cut to the chase and make this 30 minute story real short.  When I visited the companies mentioned,  I found myself thinking...who wants my business?  Who is going to make it easy for me to drive my car into your facility and pay you money?  Good question right?

So why or how did Pep Boys earn my business?  The answer is simple!  After reading up on their services, I clicked on their Facebook link and it directed me to a "Monthly Deals" page. This page convinced me and closed me, and from there, the savings of 10% looked good on my invoice.
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Knowing this, if you were responsible for Sear's or Firestone's online strategy, would you change your strategy to drive more customers into your business?  Of course!

In summary, I asked the Assistant Manager at Pep Boys a question:  "Do you receive many of these Facebook coupons?"  His answer:  "More and more each day".  And then he said, "Next time, just pull the coupon up on your phone and we will honor it."  That is what I am talking about....Keep It Simple & Smart!